By using the Order Design platform, creating an account, or completing any transaction through it, the user confirms that they have read and accepted these Terms, the Privacy Policy, and any policies related to the services provided.
1. Platform Information
AlIbtikar AlMukhtalif
Establishment For Information
Technology
Trade name: Order Design
Website: orderdesign.com
Commercial registration : 7043330146
2. Nature of the Platform
Order Design connects clients with designers and service providers for the delivery of digital services. It provides tools for requests, offers, communication, payments, delivery, and dispute management.
The platform is not an employer or a bank. Payments and settlements are processed through Tap Payments or another approved payment provider.
3. User Accounts
Users must provide accurate information and protect their accounts, passwords, and verification methods.
The following are prohibited:
Creating fake accounts.
Impersonating another person or entity.
Using unauthorized payment methods.
Circumventing platform fees or policies.
4. Requests and Offers
The client must clearly describe the request requirements, while the service provider must specify the price, delivery period, and scope of work.
Once the client accepts an offer and completes payment, the request details, accepted offer, and approved communications become part of the agreement between both parties.
Additional work may not be required unless it is agreed upon and its cost is approved through the platform.
5. Communication and Delivery
All agreements, communications, and payments related to a request should take place within the platform to protect the rights of both parties.
Work is considered delivered when the service provider uploads the files through the platform’s approved delivery system.
The client must review the files, save a copy, and submit any comments within the specified review period.
The platform is not responsible for agreements or payments made outside Order Design.
6. Prices, Currencies, and Taxes
Before payment, the platform displays the service price, platform fees, taxes, discounts, currency, and total payable amount.
The platform primarily supports:
Saudi Riyal — SAR.
United States Dollar — USD.
Euro — EUR.
The user’s bank may charge currency conversion fees or exchange-rate differences when the payment currency differs from the card or bank account currency.
7. Payments
Payments are processed through Tap Payments or another approved payment provider. Additional authentication, such as 3D Secure, may be required.
Order Design does not store full card numbers or CVV security codes.
A payment is not considered successful until its status is verified with the payment provider and the required electronic confirmation or webhook is received.
8. Payment Types and Fees
Payments include:
Direct payments to the platform: such as memberships, communication fees, additional services, and promotional features.
Payments for services between clients and service providers: including the work value, platform fees, taxes, and additional services.
Platform fees are separate from the service provider’s earnings and may be non-refundable after the related platform service has been provided.
The platform deducts its commission from the approved portion of the work according to the applicable agreement or membership plan.
9. Service Provider Earnings
The service price does not become finally payable to the service provider immediately after the client makes payment.
Settlement takes place after one of the following conditions is met:
The client approves the delivered work.
The review period expires without an objection.
A final dispute decision is issued.
Another settlement condition stated in the request is fulfilled.
The service provider’s net earnings are calculated after deducting platform commission, refunds, taxes, and any applicable obligations.
10. Approval of Delivery
By clicking “Received,” “Approve Work,” or an equivalent button, the client confirms that the agreed work has been received and accepted and authorizes completion of the request and settlement of the related amounts.
The request may be completed automatically after the review period expires without a dispute, provided that the client has been clearly informed of this condition.
11. Partial Payments
The platform may allow full or partial payment depending on the request type.
For partial payments:
The client must pay the remaining balance.
Final delivery or the right to use the files may be withheld until full payment is completed.
Any refund may not exceed the amount actually paid.
12. Cancellation
Before payment: The client may cancel the request without paying the service price.
After payment and before work begins: The client may request cancellation, and the administration will determine the refundable amounts.
After work begins: Cancellation is not automatic. The service provider may be compensated for completed work, while the uncompleted portion may be refunded.
After delivery: The client must use the modification or dispute tools within the specified period. Cancellation is not accepted merely because the client changed their mind when the work complies with the agreed requirements.
13. Return and Refund Policy
The client must submit a refund request by filing a complaint through the dispute resolution system within the Order Design platform.
Full Refund Cases
A full refund may be granted in the following cases:
• The request is cancelled before the service provider begins work.
• The service provider fails to begin the service within the agreed period, including cases where the service provider contacts the client initially, obtains the required project information, and then fails to continue the work until the agreed deadline expires.
• The service is not provided or the completed work is not delivered.
• The client is charged twice or charged an incorrect amount.
• A paid membership or service is not activated due to a technical issue with the platform.
• The Dispute Management Department issues a final decision granting the client a full refund.
• The delivered work is proven to materially fail to meet the agreed requirements, and the service provider is unable to correct it within the specified period.
A full refund includes the value of the uncompleted portion of the service and any tax related to the refunded amount.
Partial Refund Cases
The client must submit a partial refund request by filing a complaint through the dispute resolution system within the Order Design platform.
After reviewing the request, communications, delivered work, and supporting evidence, the platform administration will determine:
• The value of the completed and approved portion of the work.
• The amount payable to the service provider.
• The platform commission applicable to the completed portion.
• The value of the uncompleted portion to be refunded to the client.
• The tax related to the refunded amount.
• The partial refund will include the value of the uncompleted portion and any tax related to the refunded amount.
The total amount of all full or partial refunds may not exceed the amount paid in the original transaction.
Tap Payments supports full and partial refunds, with the refund reason recorded and linked to the original payment transaction.
Non-Refundable Cases
A refund request will not be accepted in the following cases, unless otherwise required by applicable law:
• The client approves the work or clicks the “Received” button.
• The review period expires without the client submitting an objection or opening a dispute.
• The client changes their mind after work on a customized service has begun, provided that the work complies with the agreed requirements.
• The client requests work or revisions that were not included in the original request or accepted offer.
• A membership has been activated and its benefits have been used; the used period is non-refundable.
• The client has opened communication or used an additional paid digital service.
• The agreement or payment was made outside the Order Design platform.
• Bank fees or currency exchange-rate differences imposed by the card issuer or financial institution.
14. Memberships and Additional Services
Before payment, the platform displays the membership price, duration, benefits, taxes, commission rate, and renewal terms, where applicable.
A membership is activated only after payment is successfully confirmed.
Once a membership, communication feature, or digital service has been activated or used, the related fee is non-refundable for the used portion, except in cases of technical failure, duplicate charges, or where required by law.
15. Disputes and Chargebacks
A client or service provider may open a dispute through the platform.
The administration may review the request, offer, communications, delivered files, and attachments.
A dispute may result in:
A full or partial refund.
Full or partial approval of the service provider’s earnings.
A request for modification or redelivery.
Closure of the dispute due to insufficient evidence.
An internal platform dispute is different from a bank chargeback.
The user may not receive two refunds for the same transaction.
16. Prohibited Use
The platform may not be used for:
Fraud or illegal activities.
Intellectual-property infringement.
Threats, defamation, or blackmail.
Malware, hacking, or unauthorized surveillance.
Forged documents or impersonation.
Any service or content prohibited by applicable law.
The platform may remove content, suspend accounts, or report violations to the relevant authorities.
17. Intellectual Property and Privacy
The Order Design platform, logo, software, designs, and databases belong to Order Design or its licensors.
Users confirm that they have the right to upload any content or files they provide.
Rights to use the final deliverables transfer to the client after full payment, unless the accepted offer states otherwise.
Personal data is processed according to the Privacy Policy and may be shared with payment providers, banks, service providers, and competent authorities when necessary.
18. Account Suspension and Liability
The platform may suspend, restrict, or close an account for violations, fraud, false information, off-platform payments, or misuse of disputes and refunds.
Order Design makes reasonable efforts to provide a secure and stable service, but it is not responsible for:
Delays caused by banks or payment providers.
Agreements or payments made outside the platform.
Files not saved by the user.
Unauthorized account use resulting from user negligence.
Indirect damages, to the extent permitted by law.
19. Changes to These Terms
Order Design may update these Terms when required for operational or legal reasons.
The updated version will be published with its effective date.
Requests created before an update remain subject to the Terms applicable when they were created, unless applicable law requires otherwise.
20. Governing Law and Contact Information
These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.