Effective date: 2026-10-18
By using Order Design, creating an account, submitting a request or offer, or conducting any transaction through it, the user acknowledges having read, understood and agreed to these Terms and Conditions, the Privacy Policy and the policies associated with the services. The platform records the user's consent electronically, together with the version of the Terms and Conditions in force at the time of consent, using its adopted technical means.
1. Platform details
• Establishment: Order Design Establishment for Information Technology.
• Trade name: Order Design.
• Website: orderdesign.com.
• Commercial registration: 7043330146.
2. Definitions
• Platform: the Order Design website and its electronic services and systems.
• Client: a user who requests or purchases a service.
• Service provider: a designer, programmer, marketer, advertising business, printing provider, or any user or establishment offering services through the platform.
• Platform team: Order Design employees or contractors who perform certain services directly for the platform.
• Request: the service description, requirements, budget, duration and attachments.
• Offer: the price, duration, scope of work and deliverables proposed by the service provider and accepted by the client.
• Final delivery: files, a report, links or evidence of completion submitted through the delivery system.
• Review period: the period displayed within the request for the client to review delivery before approving it, requesting changes or opening a dispute.
3. Nature of the platform and contractual role
Order Design provides an electronic environment for requesting and purchasing design, programming, marketing, printing and other available services. It enables communication, offers, payment, delivery and dispute management.
The platform's contractual role varies according to the nature of the service and how it is provided. It may contract with the client as the supplier of the service, or enable an independent service provider to supply it under the contractual model adopted for the request.
The parties' roles and responsibilities are determined by the request details, accepted offer, applicable contract and actual performance. These are explained to the client before payment whenever they affect the client's rights or obligations.
In all cases, using the platform does not exempt any party from its statutory responsibilities. A contractual description alone does not change the tax or accounting treatment required by the substance of the transaction.
4. Accounts and eligibility
• Users must provide accurate, current information, protect their account, password and verification methods, and notify the platform as soon as they become aware of unauthorized use.
• Fake accounts, impersonation, unlawful payment methods, evasion of fees or policies, and allowing others to misuse an account are prohibited.
• Users confirm that they have the necessary legal capacity. Those acting for an establishment confirm their authority to represent and bind it.
5. Requests, offers and scope of work
• The client must clearly define the requirements and provide the necessary information, files and approvals. The service provider must specify the price, duration, scope, deliverables, number of revisions and any exclusions.
• Once the offer is accepted and payment completed, the request, offer, and approved correspondence and files within the platform form part of the parties' agreement.
• Additional work or material changes may only be performed after agreement and approval of their cost and duration within the platform. Refusing out-of-scope work does not breach the original request.
6. Communication within the platform
• Agreements, correspondence, file exchanges and payments must take place through the platform to protect the parties' rights and allow management to review evidence in a dispute.
• The platform is not responsible for agreements, payments or files exchanged outside it. Accounts may be suspended for attempts to bypass its payment or fee system.
7. Delivery process
Final delivery depends on the nature of the service and the agreed scope:
• Design: files are delivered in the agreed formats, dimensions and quality. Open or editable files are included only if specified in the request or offer.
• Programming and development: a completion report must describe the implemented features, tests and instructions, together with the files, links, source code or access details included in the agreement.
• Marketing: a report must describe the work performed, duration, platforms, content or campaigns and available results, with relevant evidence, links and files.
• Printing: delivery or shipping follows the agreed method, with a report or evidence showing quantities and specifications, and available photographs, shipping documents or proof of receipt.
• Other services: a completion report must explain what was performed against the request's scope, with suitable files, links or evidence.
An empty or generic report, or one lacking appropriate supporting evidence, is not complete delivery. The client must review the delivery, download and retain a copy of the files, and submit comments within the review period.
8. Prices, currencies, taxes and withholding tax
• Before payment, the platform displays the service price, platform fees, tax, discounts, currency and total, as applicable.
• The VAT taxable value and the party required to issue the invoice are determined by the supplier's role, the nature of the supply and applicable law. Where the platform supplies the service, it issues the client's invoice. Where the service provider is the supplier and the platform is an intermediary, each party's invoices and tax obligations follow the substance of the transaction.
• When contracting with a service provider not resident in Saudi Arabia, the tax treatment of payments is assessed according to the service and income, place of performance, parties' status, laws and tax treaties. Where required in its capacity as payer, the platform calculates, declares and remits withholding tax.
• Saudi riyals (SAR) are the platform's main currency. Other currencies may be supported by payment gateways. The platform does not bear currency conversion fees or exchange differences imposed by financial institutions.
9. Payments
Payments are processed through Tap Payments or an approved payment provider and may require additional verification such as 3D Secure.
Order Design does not store the full card number or CVV. Payment is treated as successful only after verification with the payment provider and receipt of electronic confirmation or a webhook notification.
Bank or payment-provider procedures may delay some results. A payment attempt appearing on its own is not conclusive proof of success.
10. Payment types and fees
Payments include direct payments to the platform, such as memberships and services performed by its team, and payments for independent providers' services, comprising the work price, platform fees and tax.
Platform fees are separate from the service provider's earnings. Fees for an independent service actually performed are not refundable except for a defect, duplicate collection, a dispute decision or a statutory refund entitlement. The platform's commission is deducted from the approved portion of the work.
11. Review of high-value and unusual transactions
• The platform may subject high-value, repeated or unusual payments to automated or manual review before activating the transaction or releasing the funds.
• Funds may be temporarily held while the transaction displays “Under financial review”. Identity or transaction-legitimacy documents may be requested. The review may result in approval, continued suspension, or cancellation and refund, without prejudice to statutory consumer rights.
12. Service-provider entitlements and holds
• The work price does not become finally payable to the service provider merely because the client has paid. Settlement follows final approval, expiry of the review period without objection, or a dispute decision.
• Deductions from the service provider's entitlements may only be based on an agreed commission, a valid refund, legally required tax or withholding, or an established financial obligation under the contract or a reasoned dispute decision.
• The disputed portion may be held for a legitimate reason requiring review, with notice to the provider and review within a reasonable time. Undisputed sums should be released when possible. Identity verification or payment-provider requirements, such as KYC, may delay a transfer but do not extinguish the underlying entitlement.
13. Reviewing and approving delivery
• The client is notified after final delivery and may approve the work, request in-scope changes or open a dispute within the review period.
• Clicking the approval button confirms acceptance. The request may be completed automatically when the review period expires without a change request or dispute, provided the client was notified in advance. Neither expiry nor electronic approval removes statutory rights concerning fraud or material hidden defects that could not reasonably be discovered within that period.
14. Partial payment
• Where partial payment is allowed, the client must pay the remaining balance as agreed. The platform may withhold final delivery or the complete files until payment is complete. Entitlements are calculated on the portion paid for, performed and approved.
15. Cancellation
• A request may be cancelled before work starts without bearing execution costs. After work starts, refunds and payment for work performed are determined by completion and any independent services actually performed, subject to applicable law.
16. Return and refund policy
• The client requests a refund by opening a dispute within the platform and attaching evidence.
• Full refunds cover cases where execution has not begun, work is not delivered, collection is duplicated, or a proven material defect cannot be corrected. They include the amount and its associated tax.
• Partial refunds apply where part of the service has been completed and the parties acknowledge this or a dispute decision establishes it. The provider's completed portion and the client's refund are determined with the related tax and commission adjustments. A refund cannot exceed the amount originally paid.
• Non-refundable cases include expiry of the review period, subject to material hidden defects; a change of mind after a compliant customized service has started; requests for work outside the agreement; and digital services or membership portions actually used.
17. Memberships and additional services
• Membership details, fees, tax and automatic-renewal arrangements, if any, are explained before payment. Users may stop automatic renewal through the mechanism available on the platform.
18. Disputes and assessment of work quality
• Disputes are reviewed according to the service—design, programming, marketing or printing—the evidence, correspondence, request scope and offer. A technical specialist may be consulted. Outcomes may include time for changes, repair, re-performance, a partial or full refund, or approval of the work.
19. Bank disputes
• An internal dispute differs from a bank chargeback, and double recovery is prohibited. Financial settlement may be temporarily suspended if both processes run concurrently until the outcome is clear. Necessary records are provided to the payment provider in accordance with the Privacy Policy.
20. Prohibited use
• Fraud, intellectual-property infringement, unlawful content and money laundering are prohibited. The platform may remove content, suspend offending accounts and notify the competent authorities.
21. Intellectual property
• The platform undertakes to define the client's rights in the agreed final outputs and to take the contractual steps needed to obtain the rights it undertakes to transfer. Transferred rights do not automatically include tools, software or templates licensed by third parties. Whether source files are included must be clarified before the request is finalized.
22. Privacy and data protection
• Personal data is processed according to the separate Privacy Policy and the Personal Data Protection Law, including collection purposes and sharing necessary data with payment providers, banks and competent authorities.
23. Account suspension and liability
• The platform may suspend or close accounts that breach its policies or are proven to engage in fraud. It makes reasonable efforts to maintain service continuity and, to the extent permitted by law, is not liable for payment-provider outages or external circumstances.
24. Force majeure
• A party is not in breach where performance is delayed by force majeure beyond its control, such as disasters or widespread outages. The affected party must give notice and take measures to reduce the impact.
25. Changes to the terms
• The platform may amend these terms, publish the updated version and its effective date, and notify users of material changes. Earlier requests remain subject to the terms in force when they were created unless the law provides otherwise.
26. General provisions, governing law and contact
• These terms are governed by the laws of Saudi Arabia. The Arabic text is the primary reference for their provisions. Official notices are sent through the account or registered email address. Complaints are submitted through the platform's approved support channels.