Privacy Policy
Order Design places great importance on protecting its users’ privacy and maintaining the confidentiality of their information. This Policy provides a general explanation of how information is collected, used, protected, and shared when users access the Platform or its related services.
1. Scope of This Policy
This Policy applies to all users and visitors of the Order Design Platform. Information is processed in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia and only to the extent necessary to operate the Platform and provide its services.
2. Information We Collect
The Platform may collect information provided by users when creating an account or using its services, as well as information generated through requests, transactions, and communications conducted within the Platform, together with certain technical information necessary for operation, security, and performance improvement.
Certain services may require additional information or documents to verify an account, process payments, or activate the receipt of earnings. Failure to provide the required information may prevent the relevant service from being completed.
3. Use of Information
The Platform uses information for the following purposes:
Creating, managing, and verifying accounts.
Providing services and processing requests and transactions.
Managing payments, refunds, and earnings.
Providing support and handling complaints and disputes.
Protecting accounts and preventing fraud and misuse.
Developing the Platform and improving the user experience.
Sending notifications relating to accounts and services.
Complying with applicable legal and regulatory requirements.
4. Payments and Verification
Payments are processed through approved payment gateways and financial institutions.
Certain transactions may require the completion of verification or Know Your Customer (KYC) procedures with the relevant service provider. Information submitted directly to such entities is subject to their respective privacy policies.
5. Sharing of Information
Order Design does not sell, rent, or trade personal information.
The Platform may share necessary information with service providers, financial institutions, parties involved in providing the service, or competent authorities where legally required. Such sharing is limited to what is necessary to fulfil the relevant purpose.
6. Protection of Information
The Platform applies appropriate technical and organisational measures to protect information against unauthorised access, use, alteration, or disclosure.
Security measures are reviewed regularly in a manner proportionate to the nature of the services and potential risks, without disclosing security or operational details that could compromise the integrity of the Platform.
7. Retention of Information
The Platform retains information for as long as necessary to provide services, process transactions, resolve disputes, and fulfil applicable legal and regulatory obligations.
Once the information is no longer required and there is no lawful basis for retaining it, it will be destroyed or handled in a manner that prevents the identification of the person to whom it relates.
8. Communications and Content
The Platform may retain messages and attachments relating to requests, services, deliveries, complaints, and disputes for operational, support, security, and rights-protection purposes.
9. Cookies
The Platform may use cookies and similar technologies to operate its services, save user preferences, improve performance, and protect accounts.
Users may control cookies through their browser settings. However, disabling certain cookies may affect the operation of some Platform features.
10. Transfer of Information
Certain services may require information to be processed or stored by service providers located inside or outside the Kingdom of Saudi Arabia. Such processing or storage is carried out in accordance with applicable laws and after implementing appropriate safeguards to protect the information.
11. User Rights
Subject to applicable laws and regulations, users have the right to:
Know the purpose for which their information is processed.
Access their information and request a copy of it.
Request the correction or updating of their information.
Request the destruction of information that is no longer required, unless there is a lawful basis for retaining it.
Withdraw consent where processing is based on consent.
Submit a complaint concerning the processing of their information.
The Platform may verify the identity of the person submitting a request before responding to it.
12. External Links and Services
The Platform may contain links to or services provided by third parties. Information submitted directly by users to such third parties is subject to their respective privacy policies.
13. Updates to This Policy
The Platform may update this Policy to reflect changes to its services or applicable legal and regulatory requirements. The updated version and its effective date will be published, and users will be notified of material changes through appropriate means.
14. Contact Us
For enquiries, requests to exercise privacy rights, or privacy-related complaints, users may contact Order Design through the Contact Us page or the official communication channels approved and displayed on the Platform.