Clear agreement
Agree on deliverables, price and timing before work begins. Keep those details in the order conversation.
Confidence starts with a clear agreement
How are your rights protected on Order Design?
Clear steps for clients and service providers, from agreeing on requirements to reviewing deliveries and resolving disputes.
Delivery review
Check the delivered files against your agreement and share feedback within the review period shown in your order.
Dispute resolution
If a disagreement arises, provide its details and supporting records through the order options or support center.
Help when needed
Visit the support center for guidance, contact options and help with your experience.
Your step-by-step guide
What helps protect your rights?
Client guidance
How do I start with a clear request?
Read the service description, work examples and delivery time. Negotiate before purchasing to agree on scope, deliverables, file formats and other important details. Record the agreement on the platform before paying.
How do I keep a record of payment and agreement?
Pay through the order checkout and keep messages and files on the platform. A clear record helps both parties review what was agreed if questions arise.
What should I do when work is delivered?
Open the files and check their quality and scope within the review period shown in the order. Review the delivery before confirming completion, and follow order status and notifications so you can record any feedback in time.
Can I request changes to the delivery?
When the order status allows revisions, use the available revision option and describe your feedback clearly. Keep requests within the agreed scope, and discuss any additional work with the provider before it begins.
What if there is a dispute or I want a refund?
First explain the issue in the order conversation. If it remains unresolved, use the available complaint or dispute option, or contact support with the agreement, messages and files. Cancellation and refund requests are reviewed under the terms, order status and resolution outcome.
Service provider guidance
How do I keep my agreement with the client clear?
Describe your service accurately, including deliverables, timing and revision scope. Keep requirements and approvals in the order conversation instead of relying on external agreements that are difficult to review.
When should I start working?
Begin after payment is confirmed, the order is ready for execution on the platform, and the agreed requirements are available. A negotiation conversation alone does not mean the order has been paid.
How do I document delivery?
Deliver through the order, upload the required files and briefly explain the completed work. Check that files open correctly and match the agreed formats and deliverables. Keep the conversation record.
How should I handle requests beyond the agreed scope?
Explain the difference between a revision within scope and additional work. Agree on any changes to requirements, price or timing on the platform before doing the extra work.
What should I do if a dispute arises?
Provide a clear explanation supported by the agreement, deliveries and messages. Use the available dispute options or contact support, and follow the case and any requests for information under the platform procedures.